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Welcome to the Karify helpdesk
for healthcare providers
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Are you a client in Karify? Please visit our
help pages for clients
The basics
How to start with Karify: step by step guide
Set up an account in Karify
Karify definitions
Healthspace versus MyKarify
Log in
How do I log into Karify?
I can't log in
How can I log out?
My account is logged out automatically
Messages
Messages
How do I send a file from the library to a patient?
Who can I send a message to?
E-consult
Away notice
The library
Adding items to the library
How do I send a file from the library to a patient?
Commercials on YouTube videos
Videos
What is the maximum size of a video in the Library?
Administration
Inviting patients or staff members to Karify
Healthspace settings
Patient connections
Unsubscribe members
Administrator rights
Roles in Karify
Visibility of staff members
Accounts and profiles
Personal account
Roles in Karify
How does the online environment look to patients?
Notifications
Deactivate your membership or account
Deactivate the membership of a patient or staff member
Client records
Online treatment
Client overview
Client record
Feedback
My patient can't find assignments
Video calling
What do I need to make a video call?
Making a video call: step by step guide
Browser permission to use camera and microphone
Is the video conversation saved?
How does my patient open the video conversation?
Problem: my connection does not work properly
Privacy and security
Where is the data stored?
How long is the data stored?
FAQ
Keeping track of e-health activities
Do I need to pay extra for apps or treatment modules in Karify?
How can I connect Karify to my website?
Which browser can I use for Karify?
Can my patients become a member of my Healthspace automatically?
I do not receive emails from Karify